Frequently Asked Questions

Binary Options is one of the fastest growing financial products in the world. By trading Binary Options, an investor can predict whether the price of the asset will rise or fall within a certain time frame.

A commodity, index, stock, currency pair or any other financial asset that constitutes the basis for creating an option.

The colors of the scrolling feed represent the direction of change between the rate at the close of the last trading day and the rate at the opening today. Rates in green represent an increase from the end of the last trading day to opening today and red represents a decrease.

All times are displayed in GMT (Greenwich Mean Time).

The 10trade offices work 24/7 throughout the year.

To view a list of all of our trading assets, along with trading hours, trading symbols and a description of the asset, please visit our ASSET INDEX page."

Simply log in to the 10trade platform and click on My Account at the top of the page. There you can see a complete list of your transaction history.

There is no need to download any software to trade. All you need to do is register and deposit funds into your account and you'll be ready to start trading binary options. The Web and Mobile Platforms can be accessed directly from your web browser, making set-up quick and convenient.

10trade uses the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will receive instant notification if your browser does not support it.

The Cyprus Securities and Exchange Commission, (CySEC), regulates Cypriot Investment Firms and ensures that they uphold the financial services laws governing both Cyprus and the European Union. It oversees the financial markets in Cyprus and maintains operational supervision of the Cyprus stock exchange and its transactions. CySEC grants investment firms their licenses, oversees their regulatory compliance, and makes regular inspections of brokers and brokerage firms to ensure adherence to regulatory guidelines.

Licensing and regulation are vital to the security of your funds. They are strictly enforced and designed to make sure that your interests are protected. 10trade is licensed and regulated by the Cyprus Securities and Exchange Commission (CySEC). This means that each trader account is covered with insurance of up to 20,000, strict safety protocols are adhered to, and client funds are held separately from those of the company, and are tracked daily. CySEC also receives regular reports that verify the company's compliance with licensing laws and attest to our financial stability.

No. A deposit is not required and no credit/debit card details are required in order to register for this site.

You can open an account in USD, EUR, GBP, AUD and CAD. Please note that you cannot change your currency selection after registration.

Customers are responsible for their taxation liabilities, if any, at their place of residence. For more information, please contact your area of jurisdiction. See our general terms for more details.

Contact our reliable support team, and they will quickly help you resolve your issues. You can reach us via e-mail (support@10trade.com) or by contacting one of our satellite offices via phone or live chat.

Registration is simple:

  1. Click on Open Trading Account on the home page.
  2. Fill in the mandatory details.
  3. Submit the form.
  4. You will receive a welcome e-mail with a verification link. Click it.
  5. You're done. Welcome to 10trade!

To deposit and withdraw any funds with 10Trade, the account must first be verified. Each client must submit documents authenticating their account with 10Trade.

Those documents are as follows:

  • A copy of the front and back of the credit/debit card used to fund the account (The first 12 digits of the card and the CVV number on the back should be covered for security reasons).
  • A copy of any type of bill confirming your address (If no bill is available you may also provide us with a bank statement).
  • A Photo ID. This must be government issued and can be can be a color copy of a valid Passport or National ID.

All the documents above should be submitted legibly and in color. These documents should be scanned and sent via email to docs@10trade.com with your name in the subject line.

Deposit procedure:

A client can invest with 10Trade using multiple methods. They can deposit by credit card, debit card, or wire transfer. 10Trade is working daily on providing our clients with more processing and investment methods.

Credit Cards:

10Trade accepts Visa and MasterCard. The credit card used for your deposit with 10Trade must match the name on your account. Furthermore, you must send a copy of the card in order to verify your account. For your own security, please cover the first 12 numbers of the credit card and the CVV code on the back. Documents can be emailed to docs@10trade.com.

Wire Transfer:

The minimum deposit amount for a wire transfer is $500. The wire transfer must be done using the exact details posted on the deposit page under "wire transfer." You must email a copy of the wire transfer confirmation page to docs@10trade.com. It can take up to 5 business days for the money to appear in your 10Trade account.

Withdrawal Procedure:

The finance department handles all withdrawal requests submitted. The documents outlined above must be submitted in order to process a withdrawal. There is no fee for withdrawing via credit card or wire transfer. Once a withdrawal request is submitted, it can take 10Trade up to 4 business days to process the request. Once the request has been approved, please allow an additional 5-7 business days for the funds to appear in your account.

Credit Card Withdrawal:

All funds invested by a credit card can be withdrawn to the same card only. The maximum withdrawal amount to a credit card cannot exceed the amount invested using said card. Any additional funds can be withdrawn via wire transfer.

Wire Transfer:

Withdrawals for any profits earned, will be sent via wire transfer. In order to send the funds, the accounting department will require the client's bank details. If you have any questions about wire transfers, please contact accounting@10trade.com.

Even if your withdrawal request is being processed, you will still be able to discontinue the withdrawal and return the money to your 10trade account. The reverse withdrawal option is especially useful when you do not have sufficient funds in your account, but you wish to partake in other activities. In order to cancel a withdrawal, please contact us by either phone or e-mail.

A SWIFT code is the unique identification code of a particular bank that is used when transferring money between banks. Your bank can tell you what its SWIFT code is. If the SWIFT code comprises only eight digits, you will have to insert XXX at the end.

Yes. The minimum withdrawal depends on your trading account currency and deposit method.
Credit cards: USD 30
Wire transfers: USD 100

The maximum deposit amount per transaction depends on your selected deposit method.
1. Credit card: USD 20,000.
2. Wire: Unlimited

The minimum deposit amount is usually 200 USD, 200 EUR, 200 GBP, 200 AUD or 200 CAD depending on your trading account currency and deposit method.

Absolutely not. There are no commissions or fees on trades.

You can withdraw money from your account via selected deposit method; whether it is via credit card or wire transfer.  This can be done through an email request to accounting@10trade.com or through the My Account section by filling out the withdrawal request form. All funds invested by a credit card can be withdrawn to the same card only. The maximum withdrawal amount to a credit card cannot exceed the amount invested. Any additional funds can be withdrawn via wire transfer."

Option Suspended is a temporary notice that may appear at times of irregular one way trading and
market conditions on a specific asset.
This notice will be removed once conditions are returned to normal.

You may view your past trades by logging in and clicking on "My Account" >> "My Positions"
Next, select the "Expired" positions in order to view past trades. You have the option to filter by trading
tool, date and asset.

A successful investment will result in a guaranteed return of between 70-81% of the initial
amount invested. The payout for each successful trade is indicated on the site for the
underlying asset that you selected. For example, if you invested $500 in a Nasdaq Call option,
and at the time of expiry, the level was higher than the level at the time of your investment -
you will receive a payout of between $825-$875, depending on the type of option that was
offered.

A Put Option is an option that provides the trader with a profit when the underlying asset falls in value
relative to the purchase level.

A Call Option is an option that provides the holder with a profit when the underlying asset rises in price
compared with the level it was purchased at.

In the event that the option expires at exactly the same price, the full original investment amount will be
returned to the investor.

If you are close to your expiry time, and you think that the direction you predicted is on a roll, then you
have the chance to “do it again” by clicking on Double Up. By doing this, you can create a new trade
with the same conditions, for the current price of the asset. In a nutshell, when things look good, Double
Up gives you the opportunity to increase your investment and thus, double your profits.
Double Up Benefits:
• Increase your investment on open positions
• Make double the profit on expiry
• Immediately capitalize on a strong position

Rollover is a powerful stop loss strategy that allows you to postpone the expiry of your option. When
the market disagrees with you, that is – when it looks as though your prediction is not going to be on
target by the upcoming expiry date, activate Rollover with the click of a button. This gives you another
opportunity to close in the money.
Rollover Benefits:
• Postpone the option's expiry time
• Utilize a powerful stop loss strategy
• Get 30% higher returns when your option expires in the money for an added 30% investment
• Turn loss into gain with time on your side
• The Roll over is available up to 10 minutes before the Expiry
Per each particular option Rollover can be applied only once.
*Rollover feature is not available for the end of the day trade.

There may be a few reasons you are unable to make a trade.
1. All of our assets are available during market trading hours. Outside the market trading hours, the
asset will not be displayed on 10trade.
2. Another reason you may not be able to make a trade could involve insufficient funds in your account.
Make sure to check your account balance, which is shown on the top right of the page when you are
logged into your account.
3. Some customers may not be able to trade while using unsupported browsers. 10trade
recommends using Mozilla Firefox and Google Chrome web browsers when trading on our site.
4. If none of the above answers your question, please contact us via email at
support@10trade.com or through our customer service phone numbers in your region.

10trade deals are dependent on the markets, which are dynamic and change all the time. The
fluctuations in the market, in currency rates, and in other parameters, affect our fully automated pricing
engine. This is why rates and premiums may change all the time.
For your convenience, we developed the currency rates table which displays market data in real time
and can give you an indication as to whether the rates are going up or down. When the rates in the bar
are green it means they went up since the last update, when they are red it means they went down
since the last update.

The rate is a live feed directly from BBC Finance adapted using 10trade algorithms.

The expiration time is the time and date at which an option expires.

The expiry rate is the level of the underlying asset at the time of expiry of the asset according to Reuters.
This is the determining level if the option has expired in-the-money or out-of-the-money. A different
expiry rate is determined for each underlying asset.

Your account will be credited automatically with a proportion of your original investment. The
proportion you will be credited varies depending on the option you have taken from 0-10% of the value
of your original trade. For example, if you traded a Nasdaq Call option with a value of $500, and at the
time of expiry your trade closed "out of the money" - you would receive a credit on your trade between
$0-$50 depending on the option you had bought.

Simply choose between buying a "Call" or a "Put" option on any asset which you want to trade. Clicking
on the Call/Put button will open a short investment sheet in the same box, where you will be requested
to enter the amount of the investment and to approve execution. When you have purchased a trade,
you will have 3 seconds to cancel the trade before it is automatically approved.
Please note that the rates continue updating in the investment sheet.

You can contact us via e-mail, phone, or online chat. For customer support inquiries, please email support@10trade.com and for technical support please contact tech@10Trade.com

You can update the information in My Account > My Profile section or contact us by email or live chat.

To change your password, please go to My Account > My Profile and choose Change Password.

In such a case, you should contact us via email at: Support@10trade.com

The minimum for 60 second trades on the 10trade 60 second platform is $5 and the maximum trade size is $500.

Rollover and Double Up features are not available on 60 second trades. These features are only available for the Binary Options trading tool.

No, there is no lockout period while trading 60 second options. You can enter a trade at any point and the trade will expire in 60 seconds flat.